Rental terms

Last updated 27 September 2026

These are the rules you accept when you send a reservation request. They are short because the product is simple: one price, depot pickup, nothing to pay until you collect. How damage and the insurance excess are handled is in the damage and insurance policy; what we do with your details is in the privacy policy.

1. Reservation and payment

1. 1.1
   You send a reservation request on the website or by email. We check availability and reply by email, usually within 24 hours. You reply to that email to confirm, amend or cancel; your reservation is confirmed once you reply to accept, and that exchange is your contract.
2. 1.2
   The rental is paid at the depot on collection, by payment link, card or cash. Nothing is charged when you send a request or when we confirm it.
3. 1.3
   Prices are in Omani rial (OMR), include 5% VAT, and are charged per calendar day: the pickup day and the return day each count as one day regardless of time.
4. 1.4
   Minimum rental is 3 calendar days. Requests can be sent up to 30 days before pickup. Peak dates 20 December – 7 January are not offered.

2. Cancellation and changes

1. 2.1
   Reservations are confirmed by email. Changes and cancellations: contact us by email.
2. 2.2
   Additions (extra car subject to availability, add-ons, second driver) can be requested by email before pickup.
3. 2.3
   If we cannot supply a car for your confirmed dates for a reason within our control, we tell you as soon as we know. We are not liable for costs beyond the rental price.

3. Drivers

1. 3.1
   Two drivers are included. Each must be 23 or older, hold a valid national driving licence in Latin script for at least 2 years, and present the licence and passport or ID at the depot. No International Driving Permit is required.
2. 3.2
   Only named drivers may drive. The lead driver is responsible for the car and for any fines incurred during the rental.

4. Insurance and damage

1. 4.1
   Standard insurance is included with an excess of OMR 150 per car per incident: the most you pay towards an insured repair.
2. 4.2
   Not covered by the insurance and charged at cost: tyres and wheels, glass, damage from driving in water, damage to the roof tent from driving with it open, interior damage, sand or water inside the engine from misuse, and lost keys, as set out in the damage & insurance policy. Damage caused while breaching these terms is not covered.
3. 4.3
   See the damage and insurance policy for how damage is assessed and charged.

5. Use of the car

1. 5.1
   250 km per calendar day is included; extra kilometres are charged at 80 baisa each on return.
2. 5.2
   Off-road driving on recognised tracks, gravel roads (including Jebel Shams) and the Wahiba Sands is permitted. Driving in flowing wadis, on beaches below the tide line, in prohibited areas, or across the border is not.
3. 5.3
   The car is supplied with a full tank and must be returned full. No smoking in the car or tent. The roof tent must be closed and latched before the car moves.
4. 5.4
   Depot pickup and return only, Muscat, 08:00–18:00 daily. Late return is charged as an additional calendar day.

6. Camping kit and roof tent

1. 6.1
   The tent, mattress, bedding and the 41-piece kit are checked against a signed list at pickup and return. Missing or damaged items are charged at replacement cost.

7. Breakdown and accidents

1. 7.1
   Contact us immediately using the details in your confirmation email. In an accident obtain a police report (ROP) — insurance is void without one. We provide roadside assistance within Oman during depot hours and a replacement car where available.

8. Governing law

1. 8.1
   These terms are governed by the laws of the Sultanate of Oman. Consumer rights under Omani law are not affected.